How to request a cancellation
- Open the order in “Your orders” and choose the cancel option where it is shown, or contact our support team.
- Give your order number and, if you like, the reason.
- We will confirm by message or on your order page whether the cancellation has been accepted.
Please contact us as early as you can. A request is only a request until we confirm it.
Cancelling before dispatch
You can ask to cancel before the order is dispatched. We will cancel the order where we can, and nothing further is due from you.
After dispatch
Once a parcel has been handed to the courier, we usually cannot stop it. You may be able to refuse delivery, but please contact us first. If a delivered item qualifies for a return, the Return & Refund Policy applies instead.
Changing an order
To change items, quantities or the delivery address, contact us before the order is dispatched. We will try to help, but changes are not always possible, for example when stock has already been allocated. We may ask you to cancel and place a new order.
Prepaid orders and refunds
If you paid by bank transfer and your order is cancelled, we will refund the amount a reasonable time after the return has been approved. We will ask for the account to refund to if we need it.
Cash on delivery orders that are cancelled before dispatch have nothing to refund.
Cancellations by us
We may cancel an order, for example if an item is out of stock, a price was shown wrongly, or we cannot confirm your details or payment. We will tell you and refund any payment you made.
Contacting support
You can reach us through the support request form on our contact page.